Data requests & deletion

Submit a request

1. Email [email protected] with the subject Flaming Sword Data Request.
2. Tell us whether you want access, correction, a copy, or deletion of your information.
3. Identify the service and email address involved. For a game-related request, include the game version and player ID if one is available. Do not send passwords or full payment-card details.

If no email app opens, copy the address above into your email service.

What we can delete

We can review support messages and other personal information held by our company. We may retain limited records for legal obligations, accounting, dispute resolution, or fraud prevention. We will explain any applicable retention exception in our response.

Game accounts and progress

This website does not create player accounts. The commercial game’s account and cloud-save features are not finalized. Any account system included in the release will have corresponding deletion instructions here and a deletion option in the app.

For a test build, tell us its version before deleting app storage: local progress may be lost and may not be recoverable. Deleting local data does not automatically delete records held by a platform or provider.

Merchandise and platform records

For Fourthwall-held order data, use the contact or privacy options in the official store. Google account and Google Play records are managed through Google. We can help identify the appropriate contact but cannot delete a provider’s independent records.

What happens next

We may verify your identity using information relevant to the request. We will respond within applicable legal deadlines and explain what was completed, what could not be completed, and why. For more information, read our privacy policy.